Effective April 1, 2016 the Civic Center Exchange exits became completely automated.
Barbara - Cashier
Curt - Lot Attendant
Frank - Valet Services
James - Lot Supervisor
Jeff - Valet Services
Ted - Quarter Master
"Many thanks for your generous support of WXXI's Open House. Once again, we appreciate you allowing us the use of your parking lot. It made the event even more special since guests did not have to pay for parking."
Assistant Vice President of Individual Giving
"I am writing to rave about your employee, Mike, the technician who works at the Rochester airport. Tonight, I erroneously looked for my car in the incorrect lot at the airport. After walking around Mike drove into the lot and I approached him with my problem. To my surprise, even though this is not his job, he drove around the lot for...
"You provide a wonderful service with such pleasant, helpful bus drivers"
John & Lauralee Maas
Customers of the ROC
"I am very impressed with ROC parking people and shuttle drivers. EVERYONE is very respectful, pleasant and courteous. It is unbelievable to have that many people be that nice! I really do enjoy using ROC airport as my main point of flying. Thank you to all who work very hard at making ROC #1 in my mind."
ROC Parking Customer
"You have an incredible team of great people at the airport. I cannot thank each of them enough for helping me through a really tough situation."
Customer of the ROC
"Upon arriving home at midnight - after a grueling week... I found my car had a dead battery. A Monroe County sheriff called your dispatcher and a truck came within minutes. The man who helped me jumped the car and asked more than once if I was OK and needed any help. To my amazement he waited until he saw me pull out before leaving the...
"I truly appreciate your support of AHA and our event. Your company has always been wonderful to work with."
American Heart Association
"Between the quick thinking of all your people, drivers and booth attendants alike, what could have been a major inconvenience at the end of a long travel day- wasn't. All and all, a very pleasant display of professionalism."
Jim and Debbie Christy
Customers of the ROC
"We arrived at the Rochester airport on a recent evening, after a full day of travel delays. When the shuttle dropped us off, we were dismayed to see 2 feet of hard-packed snow in front of our car. However, a service truck immediately appeared and two young men had the car dug out very quickly. The truck is also equipped with jumper cables...
"I am writing to convey my deepest appreciation to you and the staff of MAPCO Auto Parks for providing free parking for the over 1,200 Monroe County residents and volunteers who attended our H1N1 flu clinic on January 18, 2010 at the Blue Cross Arena. Your continued willingness to assist us is indicative of the level of commitment that...