Questions (FAQ)

1.      I have Zoom Lane™ related questions. Where do I go? 

 
 
 
 
 
 
 
 
 
 
1.      I have Zoom Lane™ related questions. Where do I go?
 
For all questions relating to Zoom Lane™, click here to view our frequently asked questions page.
 
2.      I have Airport Valet related questions. Where do I go?
 
For all questions relating to Airport Valet, click here to view our frequently asked questions page.
 
3.      I have questions about how to make online payments for parking. Where do I go?
 
MAPCO follows PCI guidelines to ensure any personal information customer’s provide, including credit/debit cards remains secure.
 
4.      Does MAPCO take reservations?
 
No, MAPCO does not take reservations at any of it locations besides the Airport Valet. Reservations for the Valet can be made online by clicking here, or by calling (585) 753-7099 Ext. 7007.
 
5.      Where do I go to apply for a job with MAPCO?
 
At the present time, we only take paper applications at our various facility locations. You may also call our main office at (585) 292-4900 and request an electronic version of our application be sent to your email. Our online employment process is expected to be launching Summer 2011.
 
6.      I have questions about the rewards card program. Who do I contact?
 
First, try viewing our frequently asked questions regarding the rewards card process. If you have a question that has not already been addressed, please call us at (585) 292-4900.
 
7.      I have questions regarding my online account. Who do I contact?
 
Click here to view our frequently asked questions page regarding online accounts.
 
8.     How do I sign up for monthly parking/get on a waitlist?
 
Currently, all of our monthly parking locations are waitlisted. To add your name to a waitlist for one of our monthly lots, simply give us a call at (585) 292-4900.
 
9.      How do I know where I am at on a waitlist?
 
We can check your status on the waitlist at anytime for you. Just call (585) 292-4900.
 
10. I have another question not answered here. Who do I contact?
 
For all other questions, you can call (585) 292-4900 (M-F, 8am-4pm) or email us at parking@mapcoparking.com
 
  
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