"I am writing to rave about your employee, Mike, the technician who works at the Rochester airport. Tonight, I erroneously looked for my car in the incorrect lot at the airport. After walking around Mike drove into the lot and I approached him with my problem. To my surprise, even though this is not his job, he drove around the lot for about an hour looking for my car. After we both were still unable to find it, he suggested that it might be in the other lot. He allowed me to put my bags in the truck, and took me over to the other lot and we ended up finding my car. I cannot believe that folks this day in age still do such random acts of kindness. He saved me much time and a lot of frustration. He is an asset to your company and a super nice guy too. THANK YOU, MIKE! I am a Parking Customer. "