Shuttle Buses run approximately every fifteen minutes and operate 24hrs a day.
We accept all major credit/debit cards (Visa, MasterCard, Discover, Amex).
We accept cash at our Pay-on-Foot machines and in Lane 1 at the Main Exit Plaza.
If you lost something in our parking facilities or on a shuttle bus, contact us at (585) 292-4900.
To inquire about our ROC Employee Parking Program, contact us at (585) 292-4900.
Airlines require that you arrive at least 90 minutes before your flight departure time. This will allow you time to park, check-in, and go through the screening process.
The Greater Rochester International Airport is open 24 hours a day, ticket counters open as early as 4:00 a.m. and screening checkpoints open at 4:30 a.m.
Yes, the charging station can be found on the lower level, across from the breeze way and terminal entrance.
Yes, the height restrictions vary throughout the airport, please see the list below:
- Arrival & Departures level at the terminal is 12 feet and 6 inches.
- Long Term Garage is a 7 foot clearance.
- Short Term Hourly Lot is 12 foot clearance.
- Weekly Lot is 12 foot clearance.
- Yellow Shuttle Lot is 13 feet and 6 inches.
- Red Shuttle Lot is 13 feet and 6 inches.
Still have a question not yet answered? Just contact us!
A customer service representative will respond to you within two business days, or you can call us at (585) 292-4900 (M-F, 7:30am-4:00pm).