Zoom Lane Frequently Asked Questions

1. How do I pay my Zoom Lane™ bill?

2. Can I use my Zoom Lane™ Pass for shuttle/weekly lots?

3. Is my credit card information secure?

4. The gate arm would not let me enter/exit the facility. Why?

5. Why was I charged $25 when I applied for Zoom Lane™?

6. Will my email address be shared with 3rd parties?

7. How do I change my credit card number/expiration date stored on file?

8. How do I receive an additional Zoom Lane™ Pass for another vehicle I have?

9. I tried to troubleshoot my Zoom Lane™ pass using the recommendations and it still does not work. Who do I contact for a replacement pass?

10. I sent an email to "Zoomstatements@mapcoparking.com" and have not received a response. Why?


1. How do I pay my Zoom Lane™ bill?

MAPCO keeps all Zoom Lane™ customer’s credit/debit card information on file and stored securely on the network. When using Zoom Lane™ and exiting the facility, the customer’s cedit/debit card is automatically debited for the transaction. Customers are sent an electronic bill showing the details of the charges applied. No need for invoices or remembering to make payments on time, Zoom makes parking with MAPCO easy!

2. Can I use my Zoom Lane™ Pass for shuttle/weekly lots?
 
At the present time, Zoom Lane™ passes are only recognized in our premium parking areas. At the GRIA, this includes Short Term (Purple, Outside Lot) and Long Term (Orange, Ramp Garage) parking facilities.
 
3. Is my credit card information secure?
 
MAPCO follows PCI guidelines to ensure any personal information customers provide, including credit/debit cards remains secure.
 
4. The gate arm would not let me enter/exit the facility. Why?
 
I - If you notice a high-pitched tone as you pass the read area, your pass has been verified and the gate should open, depending upon the following conditions:  any exit must be preceded by a successful read at an entrance, and each entrance must be preceded by a successful exit.  As long as the system can match one exit to one previous entrance, the gate should open.
 
2 - We recommend driving at about 10 mph (with the pass either attached to the windshield or resting horizontally upon the dash, not held, well in advance of the approach) past the ticket-spitter and right up to the gate. The entrance readers have been mounted considerably higher than those at the exits, and holding the transponder removes enough reflected energy that the reader is not likely to be able to read it.
 
3 – Please be aware that there are no Zoom Lane readers at the Weekly entrances.  The Weekly Lot is not part of the Zoom Lane program.  Only the Short Term Lot and Ramp Garage are part of the program.
 
4 – Some vehicles have a reflective coating on the majority of the windshield which can block much of the reflected signal. In this case, there may be an area (usually just below the rearview mirror) without the coating where the pass should be mounted.
 
5. Why was I charged $25 when I applied for Zoom Lane™?
 
$25 is the amount of the security deposit required for the Zoom Lane™ transponders. When a transponder is returned, a $25 credit will be issued to the customer’s credit/debit card.
 
NOTE: E-ZPass transponders have no charge for use.
 
6. Will my email address be shared with 3rd parties?
 
The email address provided to MAPCO will be solely used for billing purposes, along with an occasional special offer or reminder to update account information if your credit card on file is reaching its expiration. MAPCO does not share information with 3rd parties by selling/renting your personal contact information.
 
7. How do I change my credit card number/expiration date stored on file?
 
Changing this information is simple. You can fill out a manual request online or contact Rich Leess at (585) 292-4900, Ext 7019. Changes will be processed within 1-2 business days after receiving the new credit card information (Mon-Fri 8am-4pm, EST).
 
8. How do I receive an additional Zoom Lane™ Pass for another vehicle I have?
 
Adding an additional transponder is easy. Contact Rich Leess at (585) 292-4900, Ext 7019.
 
9. I tried to troubleshoot my Zoom Lane™ pass using the recommendations and it still does not work. Who do I contact for a replacement pass?
 
After you have tried our recommendations, if your pass still does not work, please contact Rich Leess at (585) 292-4900, Ext 7019 to order a replacement.
 
10. I sent an email to "Zoomstatements@mapcoparking.com" and have not received a response. Why?
 
This email address is not monitored. It is an outgoing automated transmission address set up to send statements to our customers. If you have questions or need assistance, please contact us using zoom@mapcoparking.com.
 
 
Have a question not already addressed? We’re here for you!
Or contact Rich Leess, (585) 292-4900 Ext. 7019