Frequently Asked Questions
A: Shuttles run approximately every fifteen minutes and operate 24hrs a day.
Q: How do I redeem my rewards cards?
A: For more information on our rewards card program, click here. Q: What types of payment do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, Discover, Amex). We accept cash (except in the Airport Valet) personal and cashier checks.
Q: Who can I contact regarding lost and found?
A: If you lost something at the GRIA, contact us at (585) 753-7099
Q: How do I sign up for the Employee Parking Program?
A: To inqure about our GRIA Employee Parking Program, contact Linda at (585) 292-4900 Ext 7022
Q: Do I need a reservation to park at the GRIA?
A: No. Reservations are not needed for any of our parking facilities, as we provide ample parking. If you are using our Airport Valet Service and would like to make a reservation in advance, click here.
Q: I have questions about my Zoom Lane Pass...
A: To view the FAQ for our Zoom Lane Program, click here.
Still have a question not yet answered? Just contact us!
A customer service representative will respond to you within two business days, or you can call us at (585) 292-4900 Ext 7023 (M-F, 7:30am-4:00pm).